This is something that just happened to me this morning, on a flight with Alaska. It began when I called Alaska to upgrade my ticket and found out I couldn’t afford the change. Then, guess what I found out? My flight isn’t direct from San Jose to Seattle, despite what I saw on their web [...]

This winter, when I traveled to the US, I wanted to get a chip for my GSM phone. That turned out to be one of the most frustrating experiences I had in a long time. I was repeatedly turned down or told that I’d have to buy a new phone (not to mention a plan) something I didn’t want. I was determined to get a chip. That turned out to be a nightmare.