In a followup to my posting about Air Canada is this letter that I received, which really made my blood boil. Read it and discover that Air Canada only cares about the bottom line, not their customers. My recommendation? Don’t ever fly them! You won’t get any satisfaction if anything goes wrong, judging by this callous and insensitive response.

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This winter, when I traveled to the US, I wanted to get a chip for my GSM phone. That turned out to be one of the most frustrating experiences I had in a long time. I was repeatedly turned down or told that I’d have to buy a new phone (not to mention a plan) something I didn’t want. I was determined to get a chip. That turned out to be a nightmare.

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To Whom It May Concern:

Congratulations, Air Canada. In over 30 years of airline travel (and 400+ flights), I just experienced the worst service ever with your airline!!

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